Value4Price's Return Policy is implied only where the product have defect or damage and products received in DOA condition. Cases where the wrong selection was made by the customer will not be considered under the Return policy.
Customers may be asked to send the product back, in case the reverse pick up cannot be honoured due to operational restrictions. Return shipping charges will be reimbursed in the form of Value4Price store credit.
Customers may notify us of any defect or damages within 72 hours from the delivery. We will replace the defective/damaged product with a brand new product at no extra cost. In case issues are reported after 72 hours, Value4Price reserves the right to reject the complaint at its discretion.Value4Price will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.Damages due to normal wear & tear and negligence on part of the customer is not returnable at all.
If you wish to return your item(s), you should keep in mind a few things before sending the item(s) and follow the below procedure:
For electronic products i.e. Mobiles, Tablets, Laptops, most brands follow the DOA (Dead On Arrival) certification for the replacements, which is issued within the 5 days from the invoice date. Any not working issue should be notified to the brand's service centre in order to get the DOA issued for the faster & hassle free replacement. Item(s) must be unused and in their original condition, In case of anything missing, we may decide not to take a return request. Please do take care that you pack item(s) securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you to use a reliable courier service.
In order to offer you the hassle free replacement service, it is required to get the product condition checked before sending out the replacement unit. Hence, we need to acquire the defective/damage product before processing replacement for a refund. Our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
Please get in touch with us within 24-hours from the time of delivery. We will co-ordinate with our courier partners and try to locate your product soon.
Returning a product in order to receive a refund, replacement, or repair during the warranty period The purchaser of the product must contact the vendor (or distributor or retailer) or administrator to obtain the authorization to return the product. The resulting RMA Id is the source of further communication between the customer support team and the customer.
You will be allowed to return the product only after receiving the communication of an RMA Approval code from RMA customer service. The given RMA Approval code can be used to handle returned packages having the shipping documents attached with it. No returns are accepted without this number.
For each product to be RMA requested, it will be issued an RMA number. Therefore, for the repairs of several components in the same order with different reasons it is necessary to request different RMA numbers for each single component that needs to be RMA'ed with a different reason or is requested a different solution.
Multiple RMA can be requested for a single order, but multiple RMA cannot be requested for the same product. That is a product cannot be requested an RMA if already an RMA is under process for that product.